Customer Representative I 5 views

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Customer Representative I Earlington


Job Description:

This position is responsible for handling customer transactions (including payment transactions) in an efficient, professional and courteous manner, in accordance with associated Company policies, regulations and procedures, to insure a high level of customer satisfaction as directed by the Company’s Customer Experience Strategy.


111 West Main Street,  Earlington, Kentucky

Job Function:   Customer Service/Operations

Required Education & Experience:

High school diploma or equivalent.  Excellent computer skills and a working knowledge of Microsoft Office products (i.e. Outlook, Word and Excel). Six months of customer service/administrative experience required.  Excellent interpersonal skills, ability to multi-task, accurate cash handling abilities, self-motivation, independent thinking and self-reliance. Excellent Communication Skills (verbal and written).  Above average Planning and Organizational skills.

Preferred Qualifications:   Associates degree.   SAP software knowledge Community/Organizational involvement.  Job Description Resolves customer complaints primarily face to face, but, also via phone, email, and mail. Uses telephones to reach out to customers and verify account information.  Greets customers warmly and ascertain problem or reason for visiting the office.  Takes customers’ cash and check payments and apply to service accounts.  Adheres to Business Office Cash Handling Procedures and Policies.  Takes payment information and other pertinent data such as addresses and phone numbers.  Creates, cancels or upgrades service accounts.  Assists with placement of orders and requests for refund.  Provides information, answer questions and suggest solutions that best fit the customer’s needs.  Exhibits understanding of departmental activities, as well as knowledge of customer service hardware/software and related systems.  Develops skills necessary to handle basic customer transactions. Develops skills to analyze data to assist customer and resolve inquires/complaints.  Utilizes computer technology (including Voice over Internet Protocol telephone) to handle high call volumes.  Serves as Cash Controller and assists with daily/monthly reporting.  Supports continuous departmental improvement initiatives.  Develops a working knowledge of all Company procedures, policies, operations, customer accounting functions and marketing programs.  Undertakes team assignments according to skillset.  Performs at a high level of competency in a fast-paced environment.  All other duties and projects as assigned.

Work Conditions: Normal customer service environment involving direct interaction including face to face and telephone contact with the public, as well as employees/contractors from other work groups/departments. Routine overtime beyond close of business probable.  Occasional daily travel between offices, with infrequent overnight stay possible, with compensation for incurred mileage and travel expenses.

Physical Effort: Primarily sitting with optional standing and walking. Some lifting and minimal climbing may be necessary.

How To Apply:

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